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Chapter 19 · Class 11 English

Writing - Letter Writing (Formal) — Important Questions

11 questions With answers CBSE format

SUMMARY: The chapter focuses on teaching students the format, style, and conventions of writing formal letters.
KEY TOPICS: format of a formal letter, salutation, subject line, body of the letter, complimentary close, sender's address, receiver's address, date, signature, tone and language in formal letters.

Q1 1 Mark

A formal letter to the editor begins with:

AThe body
BSender's address and date
CSalutation only
DSubject only
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Correct answer: Option 2 — Sender's address and date
Q2 1 Mark

The recommended salutation for a letter to the Editor is:

ADear sir / madam
BMy dear
CHello sir
DHi
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Correct answer: Option 1 — Dear sir / madam
Q3 1 Mark

A complaint letter should clearly state:

APersonal anecdotes only
BThe complaint specific details and the desired action
CLong greetings
DJust the recipient's name
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Correct answer: Option 2 — The complaint specific details and the desired action
Q4 1 Mark

The acceptable subscription line for a formal letter is:

AYours sincerely / Yours faithfully
BYours forever
CBest buddy
DCheerio
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Correct answer: Option 1 — Yours sincerely / Yours faithfully
Q5 1 Mark

A formal letter typically should:

AUse slang and emojis
BUse a courteous tone and clear concise language
CBe very long and detailed
DAvoid any structure
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Correct answer: Option 2 — Use a courteous tone and clear concise language
Q6 6 Marks

Write a letter to the Editor of a national daily expressing concern about the rising menace of single-use plastic in your city. You are Riya/Rohan from Pune.

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123 Aundh Road / Pune 411007 / 12 May 2026 / The Editor / The Times of India / Mumbai 400001 / Subject: Rising menace of single-use plastic in our cities / Sir / Through the columns of your widely circulated newspaper I wish to draw the attention of the authorities and the general public to the alarming rise in single-use plastic waste in our city. Streets canals and even the river banks are choked with plastic bags wrappers and bottles which are not only ugly but also a serious threat to wildlife and groundwater quality. / I urge the municipal corporation to enforce a stricter ban on single-use plastic and impose meaningful fines on offenders. Equally important shopkeepers and consumers must adopt cloth bags and steel containers as everyday alternatives. Schools too can play their part by educating children early about the harm caused by careless plastic use. / Yours faithfully / Riya Sharma
Q7 6 Marks

Write a letter to the Municipal Commissioner of your city complaining about the unhygienic condition of public parks. You are Aman residing at Sector 15 Noida.

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15 Sector 15 / Noida 201301 / 10 May 2026 / The Municipal Commissioner / Noida Municipal Corporation / Noida 201301 / Subject: Unhygienic condition of public parks in Sector 15 / Sir / Through this letter I wish to bring to your attention the deteriorating condition of the public parks in Sector 15. The pathways are littered with garbage the dustbins are overflowing and stagnant water in unused fountains has become a breeding ground for mosquitoes. Children and senior citizens who use these parks daily are facing genuine health risks. / I therefore request that arrangements be made for daily cleaning installation of additional dustbins removal of stagnant water and regular fumigation. Restoring the parks to their proper condition will benefit hundreds of residents. / Yours faithfully / Aman Verma
Q8 6 Marks

Write a letter to the Principal of your school requesting permission to organise a food donation drive during winter break.

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123 Kalkaji / New Delhi 110019 / 15 November 2026 / The Principal / Delhi Public School / R K Puram / New Delhi 110022 / Subject: Permission to organise a food donation drive / Madam / I am Sneha of class XI-B and the Vice-President of the Social Welfare Club. With your kind permission I would like to organise a food donation drive during the winter break (20-30 December) to support homeless families in nearby areas. / Students and parents from our school will be invited to contribute non-perishable food items warm clothing and blankets. The collected items will be distributed in coordination with the Goonj NGO at three identified shelters. The activity will run on three days during the break and approximately twenty student volunteers will participate. / I assure you of complete adherence to safety protocols and request you to grant the necessary permission. / Yours sincerely / Sneha Bhatia
Q9 6 Marks

Write a letter to the Editor of a national newspaper highlighting the importance of mental-health awareness for school students.

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45 Defence Colony / New Delhi 110024 / 16 May 2026 / The Editor / The Hindu / Chennai 600002 / Subject: Mental-health awareness in schools - an urgent need / Sir / Through your esteemed daily I would like to highlight a quietly growing crisis in our schools - the mental-health struggles of teenagers. Recent surveys show that nearly forty per cent of senior-school students experience symptoms of anxiety. Yet most schools still lack a single trained counsellor and most parents find it difficult to recognise the early warning signs. / I respectfully appeal to the Ministry of Education the CBSE and state boards to mandate trained counsellors in every secondary school weave mental-health education into the timetable and train teachers in basic mental-health first aid. Sleep awareness physical activity and open conversations at home should be encouraged. Generations to come will thank us for treating this crisis with the seriousness it deserves. / Yours faithfully / Aanya Mehta
Q10 6 Marks

Write a letter of complaint to the Manager of a courier company about the late and damaged delivery of an important parcel.

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22 Park Street / Kolkata 700016 / 12 May 2026 / The Customer Service Manager / Speedy Couriers Pvt Ltd / Kolkata 700020 / Subject: Late and damaged delivery of parcel - tracking number SP123456789 / Sir / I am writing to express serious dissatisfaction with the delivery of a parcel sent through your courier service on 5 May 2026 (tracking number SP123456789). The parcel which contained important academic certificates was scheduled for delivery on 7 May but reached me only on 11 May. Worse the outer packaging was torn and the documents inside had been damaged by what appears to be water exposure. / I had purchased this service expecting both timely and safe delivery. I request you to investigate the matter compensate me for the damaged documents and reimburse the courier charges of Rs 350. I also request a written assurance that such lapses will not recur. / I look forward to a prompt response. / Yours faithfully / Arjun Banerjee
Q11 6 Marks

Write a letter to the Editor of a leading newspaper drawing attention to the increasing problem of road accidents involving school students.

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34 Banjara Hills / Hyderabad 500034 / 14 May 2026 / The Editor / The Deccan Chronicle / Hyderabad 500001 / Subject: Rising road accidents involving school students / Sir / Through the pages of your widely read newspaper I wish to draw urgent attention to the growing number of road accidents involving school students in our city. Reports suggest that over thirty per cent of recent road incidents in Hyderabad have involved children commuting to or from school often by overloaded auto-rickshaws or unhelmeted two-wheelers driven by their parents. / I urge the traffic authorities to enforce stricter rules on school transport conduct regular safety drills in schools and crack down on the dangerous practice of overloading. Parents too must lead by example by wearing helmets and seat belts. The cost of inaction is measured in young lives. / Yours faithfully / Karan Reddy

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